Returns & Exchanges
Effective Date: July 2026
At Denzel Couture, every garment is crafted with exceptional attention to detail and quality. We take pride in delivering products that meet the highest standards. Please review our Returns & Exchanges Policy before placing your order.
1. Bespoke & Custom-Made Orders
All bespoke and custom-made garments are created according to your measurements, preferences, and design specifications. Because these items are made exclusively for you, they are non-refundable and non-returnable.
If your garment arrives with a manufacturing defect or does not match the agreed design specifications, please contact us within 7 days of receiving your order. We will review the issue and, where appropriate, offer alterations, repairs, or a replacement.
2. Ready-to-Wear Items
Ready-to-wear items may be returned or exchanged within 14 days of delivery, provided they meet the following conditions:
- The item is unworn, unused, and unwashed.
- Original tags and packaging are intact.
- The item is free from stains, odors, alterations, or damage.
- A valid proof of purchase is provided.
3. Non-Returnable Items
The following items cannot be returned or exchanged:
- Bespoke and custom-made garments.
- Altered or modified items.
- Gift cards.
- Items marked as Final Sale or Clearance.
- Products damaged through misuse or improper care.
4. Exchange Process
If your item qualifies for an exchange, please contact our customer support team before returning the product. Once your return is approved and inspected, we will process the exchange subject to product availability.
5. Refunds
Approved refunds for eligible ready-to-wear items will be processed to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your financial institution.
Shipping charges are non-refundable unless the return is due to our error or a defective product.
6. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery. Include your order number and clear photographs of the item so we can resolve the issue promptly.
7. Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error made by Denzel Couture or the item is confirmed to be defective.
We recommend using a trackable shipping service, as we cannot be responsible for returned items lost in transit.
8. Contact Us
If you have any questions regarding our Returns & Exchanges Policy, please contact us:
Denzel Couture
1287 Blue Tractor Lane
Allen, Texas
Email: hello@denzelcouture.com
Phone: +1 (214) 475-0558 with the laws of the State of us, and you submit to the non-exclusive jurisdiction of the state and federal courts located in us for the resolution of any disputes.
